| Issue ID | 1624662 |
| Internal NHTSA # | 11287560 |
| Manufacurer | Chrysler (FCA US LLC) |
| Brand | JEEP |
| Model | GRAND CHEROKEE |
| Model Year | 2014 |
| File date | 03/12/19 |
| Component | UNKNOWN OR OTHER |
| Product type code | VEHICLE |
| Description of the problem | While using the navigation i am warned of turns or exits ahead with instructions like: "turn right in 1/2 mile" on multiple occasions i have started appropriate lane changes to follow the verbal instructions when i glanced at the map and found i was actually shown to turn in the opposite direction. There is no consistency in this failure and my jeep dealer stated that unless i demonstrated the problem there was nothing i could do under warranty. As of this date i have suffered one near miss and have had to shut off voice notices to avoid this problem with the resultant need to look at the map and not keep my eyes on the road. I believe this is a software problem and is probably occurring on other jeeps. And may have caused accidents and injuries. |
| Vehicle Mileage at Failure | 95000 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | VENICE, FL |
| VIN pattern | 1C4RJFCG5ECXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 65 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |