| Issue ID | 1473804 |
| Internal NHTSA # | 11101371 |
| Manufacurer | Chrysler (FCA US LLC) |
| Brand | JEEP |
| Model | GRAND CHEROKEE |
| Model Year | 2014 |
| File date | 09/06/18 |
| Component | UNKNOWN OR OTHER |
| Product type code | VEHICLE |
| Description of the problem | While parked with the vehicle off, i was sitting in the driver seat when i suddenly heard a loud bang. I looked all around and saw the active head restraint on the passenger seat had exploded. Plastic pieces went flying out. The sound was very loud and startling, and the incident occured with no provocation. Through google searches, many other incidences of this can be seen happening. Some people have the head restraint impact their head while driving, which could have caused them to wreck. I am terrified that the driver side will do the same thing, and cause me to wreck due to the shock of being hit in the head. Furthermore, the vehicle is only 3. 5 years old and under 100,000 miles. Jeep has stated that this is not covered and that it is part of normal wear and tear. I adamently dissagree with this statement. The active head restraints are held under high tension with a piece of plastic. When this piece of plastic fatigues due to the stresses of the spring tension, the headrest releases. This is a clear design flaw from the factory, and it not only results in loss of functionality, but could result in injury or death to the users of the vehicles. Repair costs are quoted around $750. |
| Vehicle Mileage at Failure | 88900 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | FLEMINGTON, WV |
| VIN pattern | 1C4RJFBG6ECXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |