| Issue ID | 1540375 |
| Internal NHTSA # | 11181794 |
| Manufacurer | Chrysler (FCA US LLC) |
| Brand | JEEP |
| Model | GRAND CHEROKEE |
| Model Year | 2014 |
| File date | 21/02/19 |
| Component | SUSPENSION |
| Product type code | VEHICLE |
| Description of the problem | 2018 - "service shifter" message pops up. Over $1000 i had to pay to replace it as it was just outside of warranty time. Past few years, in cold weather, the suspension creaks and cracks noises. Just yesterday, february 2019, less than 5 years old, "service air suspension immediately" pops up on my way home on interstate. Very bumpy ride all the way to my local dealership. I feel i was lucky when i made it, as the tops of the rear tires were angled inward. Apparently, one air suspension "bag" blew out. This resulted in the pump/compressor burning out. Having to replace both bags at the same time and the pump, over $4,300 repair for something no fault of my own and for something that should only happen in cars that are much older in my opinion. Looking online, appears to be many complaints about this. Will jeep address this issue and maybe "recall" this system so we can be reimbursed? I am about to switch brands as soon as i get this one out of the dealership service dept and anyone else i ever come across who wants to buy a jeep, i will tell them the horror stories from my current overland, my previous overland, with its 2011 model issues, and my unlimited wrangler issues before that. I don't hear any issues like these from friends and family with other brand vehicles. |
| Vehicle Mileage at Failure | 62000 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | BATON ROUGE, LA |
| VIN pattern | 1C4RJFCT8ECXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 70 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |