| Issue ID | 1480925 |
| Internal NHTSA # | 11111089 |
| Manufacurer | Chrysler (FCA US LLC) |
| Brand | JEEP |
| Model | GRAND CHEROKEE |
| Model Year | 2014 |
| File date | 08/07/18 |
| Component | STEERING |
| Product type code | VEHICLE |
| Description of the problem | Power steering failure: 2014 jeep grand cherokee 2 weeks prior, we had our jeep in for an oil change and all fluid levels were checked. While on a road trip, an indicator light for "power steering service needed" came on suddenly just before i was about to get on the highway. I pulled over immediately at an autoparts store. We checked the power steering fluid reservoir and it was empty. We added power steering fluid but it would not bleed into the system. At that point, the power steering went out making it very difficult to steer at lower speeds. It seems unusual for the power steering to go out suddenly with very little warning. We took it to the shop and learned that the power steering gear box was leaking and had to be completely replaced. Additionally, the power steering module assembly failed at the same time and also had to be replaced (along with the power steering pump too since that is not sold separately even though it was in working order). All in all, we ended up paying close to $3,000 for replacing basically the entire the power steering system on a 4 year old vehicle. In my 30 years of driving, i have never had a newer car have such a big failure of a critical safety system and with very little warning. I was lucky that i was able to pull over and was not on the highway driving when it happened or we could have crashed. I did some online research and have seen multiple other steering system complaints (leakages and failures at very low mileages) from 2014 jeep grand cherokee owners. I believe the power steering gear box design is faulty for it to leak so suddenly and quickly. The repair person told me it should not leak and that it must have happened very suddenly. Please consider doing additional research into this issue and if warranted, issue a recall for 2014 jeep grand cherokees, to fix this problem. Please encourage fiat to fix the flaw. |
| Vehicle Mileage at Failure | 120000 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | PINCKNEY, MI |
| VIN pattern | 1C4RJFBG5ECXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |