| Issue ID | 1149910 |
| Internal NHTSA # | 10676343 |
| Manufacurer | Chrysler (FCA US LLC) |
| Brand | JEEP |
| Model | GRAND CHEROKEE |
| Model Year | 2014 |
| File date | 15/01/15 |
| Component | STEERING |
| Product type code | VEHICLE |
| Description of the problem | While accelerating onto curve of freeway entrance ramp, felt a slight jerk or pop on the steering wheel then lost all control of steering wheel. Steering wheel did not control car, so i veered straight off ramp and into grass/plant area. I did take a video showing how the steering wheel was spinning freely around in circles. Very fortunate this did not occur 30 seconds later when i would have been on the freeway and losing control of steering. I had the car towed to the dealership and after inspection, was told that the lower steering column shaft broke loose from upper shaft, causing steering wheel to spin freely. When shaft broke loose it also caused damage to the clockspring. The car was repaired by the dealership, however based on the seriousness of this defect and potentially fatal results, wanted to make sure this was communicated as the car is only 14 months old with only 18,200 miles on it.... Updated 01/23/15 *bf...... Updated 06/30/15 *bf updated 9/18/2017*cn ... Video available |
| Vehicle Mileage at Failure | 18248 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | IRVINE, CA |
| VIN pattern | 1C4RJEBG2ECXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 6 |
| Drive train type | RWD |
| Transmission type | |
| Vehicle speed | 40 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |