| Issue ID | 1032156 |
| Internal NHTSA # | 10558994 |
| Manufacurer | Chrysler Group LLC |
| Brand | JEEP |
| Model | GRAND CHEROKEE |
| Model Year | 2014 |
| File date | 07/01/14 |
| Component | SERVICE BRAKES |
| Product type code | VEHICLE |
| Description of the problem | I have not been able to resolve a safety recall on my 2014 jeep grand cherokee. I made an appointment a week in advance for a 2-hour repair (as stated in the nhtsa notice) and, since the vehicle was in the dealer, to check on another issue i noticed on the abnormal behavior of the air suspension. However, 5 days later i am still without my means of transportation. Amazingly, i have been calling since last saturday and have not been able to talk to the service manager or my service tech. The tech specialist do not replay to my messages. The only person that discusses the status of my vehicle is the service department receptionist, which today stated that the vehicle is still under "evaluation". I have since requested the receptionist to only focus the repair on the safety recall. I have repeated several times to just handle the safety recall. However, my vehicle has not been repaired. I don't believe it was nhtsa's intention to be without my means of transportation for a week. The safety recall notice talks about hours and maybe a little more, but 5 days is totally different story. I would appreciate any help or guidance you can provide to get my car back. I am even willing to just coordinate with another dealer to get the recall work performed at another time. I can't be without my vehicle anymore. I talk to chrysler and they stated that the only one that can help me is the dealer, but they are not responsive. Please help. The dealer information is as follows: flagship dealer bayamon, pr 787-620-5876 or 787-620-5877 my contact information is: [xxx] information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6). |
| Vehicle Mileage at Failure | |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | CAGUAS, PR |
| VIN pattern | 1C4RJFCT1ECXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 8 |
| Drive train type | |
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| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |