| Issue ID | 1716458 |
| Internal NHTSA # | 11387339 |
| Manufacurer | Chrysler (FCA US, LLC) |
| Brand | JEEP |
| Model | GRAND CHEROKEE |
| Model Year | 2014 |
| File date | 09/01/21 |
| Component | SEATS |
| Product type code | VEHICLE |
| Description of the problem | Driver's side headrest trim visibly detached from backside. Noticed while parked in driveway. First, noticed tether hanging out from the top. Then, with a flashlight, i looked into the inside and see what looks like plastic brackets broken from the metal anchor point on top. I asked my wife (her vehicle) if she was in any accident and she said no. Doing research online, i found that this active head rest (ahr) trim is supposed to compress a spring and clip onto metal anchor. But this plastic is sheared off. Others have had this problem and there is a class action lawsuit commencing for this issue. My wife now cannot safely drive her vehicle due to headrest spontaneous failure. How is she supposed to use her vehicle? |
| Vehicle Mileage at Failure | 113000 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | RIVER RIDGE, LA |
| VIN pattern | 1C4RJFBGXECXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |