| Issue ID | 1690078 |
| Internal NHTSA # | 11354962 |
| Manufacurer | Chrysler (FCA US LLC) |
| Brand | JEEP |
| Model | GRAND CHEROKEE |
| Model Year | 2014 |
| File date | 11/09/20 |
| Component | SEATS |
| Product type code | VEHICLE |
| Description of the problem | Re: 2014 jeep grand cherokee limited i was driving in town (under 30 mph) and slowing down for a stop light. There was a loud popping sound... When i stopped, i found that the headrest on the passenger side front seat had separated/deployed into two main pieces that would push the passengers head forward! I cannot return the headrest to it's original position! This makes it so there cannot be a passenger (anybody!!!) sitting in that seat!!! I will have to take the car to the dealership to have this fixed!!! This is wrong and should not happen!!! It"s not safe!!! Jeep should fix this at no expense to the vehicle owner (before it ever happens)! It could injure someone without any reason except for a car defect! It should be fixed at no cost to the vehicle owner! |
| Vehicle Mileage at Failure | 97000 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | SPOKANE, WA |
| VIN pattern | 1C4RJFBM2ECXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 20 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |