| Issue ID | 1670519 |
| Internal NHTSA # | 11331312 |
| Manufacurer | Chrysler (FCA US LLC) |
| Brand | JEEP |
| Model | GRAND CHEROKEE |
| Model Year | 2014 |
| File date | 26/06/20 |
| Component | SEATS |
| Product type code | VEHICLE |
| Description of the problem | On 6/26/2020 i was driving on the highway when all of a sudden, i heard a loud pop as if something hit my car somewhere but i had not driven over any road debris or hit a pothole nor were any other vehicles around. I looked in the area where i heard the noise and saw that the headrest of my passenger seat had popped apart. After pulling over, i saw that something inside had come undone and there was no way to close it back. I even stopped into a dealership where i this was confirmed and also told that this is a known problem with the vehicle. I was then quoted $634 for a replacement. That of course does not replace the driver's side headrest, which can have this also happen at anytime. Nor, was i able to be told if the issue had been repaired in the replacement part i would have to purchase out of pocket as this is not covered by warranty. I am trying to attach pics but it says the file is too large. |
| Vehicle Mileage at Failure | 54400 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | ALLENTOWN, PA |
| VIN pattern | 1C4RJFCT5ECXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 55 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |