| Issue ID | 1664804 |
| Internal NHTSA # | 11327198 |
| Manufacurer | Chrysler (FCA US LLC) |
| Brand | JEEP |
| Model | GRAND CHEROKEE |
| Model Year | 2014 |
| File date | 04/05/20 |
| Component | SEATS |
| Product type code | VEHICLE |
| Description of the problem | I was driving about 10 miles per hour on dirt road when all of a sudden my active headrest soccer punched me in the back of my head for some unknown reason just out of the blue. I thought the chairs flew from my backseat to the front seat but i pulled over and my head rest exploded the cheap plastic pieces broke. I watched a youtube video on how to try and weld the plastic back together to temporarily fix it because i am not paying $700. 00+ to the dealership to not fix it but replace it when the cheap plastic pieces will break again. Very disappointed that jeep used cheap plastic on these active headrests there not cheap to replace. I |
| Vehicle Mileage at Failure | 44000 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | LAS VEGAS, NV |
| VIN pattern | 1C4RJFBG4ECXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 6 |
| Drive train type | RWD |
| Transmission type | |
| Vehicle speed | 10 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |