| Issue ID | 1648178 |
| Internal NHTSA # | 11312030 |
| Manufacurer | Chrysler (FCA US LLC) |
| Brand | JEEP |
| Model | GRAND CHEROKEE |
| Model Year | 2014 |
| File date | 14/02/20 |
| Component | SEATS |
| Product type code | VEHICLE |
| Description of the problem | While driving (motion) on highway 378 - lexington, sc - 2/14/20, the passenger seat popped out unexpectedly, luckily no one was sitting in the passenger seat at the time. I'm worried this will happen with my driver's head seat at this time. I went to the dealership to get it fixed and they said would cost me $700, since my warranty was expired. I called chrysler/jeep customer service and filed a claim for them to waive the $700 fee. They told me that since i was the (2nd) owner not the original owner and that my warranty was expired they denied my claim. I told them when i bought the car there have been no wrecks recorded on the vehicle at all, this was crazy to me, that they wouldn't fix my passenger head seat. I filed the claim on 2/28/20 @ 1-800-992-1997. I was at the chrysler/jeep dealership located in columbia, sc. |
| Vehicle Mileage at Failure | 68000 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | LEXINGTON, SC |
| VIN pattern | 1C4RJEAG0ECXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 35 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |