| Issue ID | 1550209 |
| Internal NHTSA # | 11191661 |
| Manufacurer | Chrysler (FCA US LLC) |
| Brand | JEEP |
| Model | GRAND CHEROKEE |
| Model Year | 2014 |
| File date | 23/03/19 |
| Component | SEATS |
| Product type code | VEHICLE |
| Description of the problem | I was driving normal city street speed (approx. 40-45mph) while running some errands on march 23, 2019 when all of sudden my front passenger seat headrest sprang open with a loud noise. There was no accident or collision to prompt the release of the headrest. When returning home, my husband and i tried to put the headrest back into place when we noticed a plastic bracket that would hold the pin in place, and therefore lock the headrest back into position, was broken. I called my local jeep dealership that following monday to inquire about repairing the headrest. Because my car is outside of its warranty, the parts and labor would cost me $1000. The services speacialist at the dealership then suggested to me that i should get in a little "fender bender" and have the headrest repaired under my insurance coverage (also known as insurance fraud). I find it appaling that a flaw in their design, which could potentially cause an accident (imagine if my driver's side headrest all of a sudden deploys while i'm driving??), is not being managed by the car maker, and instead, accepts the money for the repairs any way they can get it. I am absolutely disgusted by this incident, but grateful that no one was sitting in the passenger seat when the headrest snapped. |
| Vehicle Mileage at Failure | 70000 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | HUNTINGTON BEACH, CA |
| VIN pattern | 1C4RJFBG0ECXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 40 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |