| Issue ID | 1520383 |
| Internal NHTSA # | 11157003 |
| Manufacurer | Chrysler (FCA US LLC) |
| Brand | JEEP |
| Model | GRAND CHEROKEE |
| Model Year | 2014 |
| File date | 01/10/18 |
| Component | SEATS |
| Product type code | VEHICLE |
| Description of the problem | Driver's side active head rest that is intended to spring forward in a rear end collision has activated and is now sticking forward. The car was not in an accident. The problem is broken plastic pins in the head rest. There are many other similar complaints from owners online. I have been to multiple jeep dealerships regarding this issue and they refuse to fix the issue. They also claim that this deactivates the rest of the safety equipment including airbags which would be incredibly unsafe and unethical for them to not repair this clear defect. |
| Vehicle Mileage at Failure | 38000 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | DALLAS, TX |
| VIN pattern | 1C4RJFAG5ECXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |