| Issue ID | 1506685 |
| Internal NHTSA # | 11141690 |
| Manufacurer | Chrysler (FCA US LLC) |
| Brand | JEEP |
| Model | GRAND CHEROKEE |
| Model Year | 2014 |
| File date | 01/06/18 |
| Component | SEATS |
| Product type code | VEHICLE |
| Description of the problem | The active head rest deployed while we were parked and eating taco bell after driving through the drive through. My girlfriend and i had parked the jeep and began eating some tacos. While parked, i heard a pop sound like an explosion. It sounded like a pistol had been shot off near my vehicle, i even ducked for cover to anticipate the possibility of more shots, then i realized my girlfriend was injured. She had been hit in the back of the head. Not by a gunshot but by my jeep grand cherokee's (limited 4x4 3. 6l v6 2014) active head rest safety system had deployed while parked and struck her in the back of the head while we ate food in the parking lot. My girlfriend is [xxx] and she has since seen a doctor and missed time off of work over the injury and pain resulting from this defective headrest. After reading that there have been over 150 complaints of this occurring already, jeep, chrysler, dodge, is well aware of this and they have done nothing to make its owners aware of the issue. They should be recalling this immediately and they know it. But because the device cannot be reassembled afterwards and must be replaced entirely (cost for the headrest alone is about $800) and there's two per vehicle (at a minimum) which would result in jeep having to spend a great deal of additional time and resources including the most important to them - money. So because jeep didn't want to account for a small deduction in their 1. 6 billion dollars in pre-tax annual profits, my girlfriend and i have had to suffer instead. This is a very dangerous accident and just imagine if i were driving on the highway when it deployed and struck me i would be a dead man for sure and there may be others as well. Where is the accountability and concern for vehicle owners? Those are conveniences that are prioritize far down the list; behind money, profit, stock price, corporate greed!! Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6). ..*bf. |
| Vehicle Mileage at Failure | 68000 |
| Number of Occurences | 1 |
| Source of the issue | HOTLINE VOQ |
| City and State | JAMESTOWN, NY |
| VIN pattern | 1C4RJFBG8ECXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | Y |
| Was part original equipment? | |
| No. of injured persons | 1 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 6 |
| Drive train type | RWD |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | DAVE WARREN CHRYSLER DODGE JEEP |
| Dealer's telephone number | |
| Dealer's city | JAMESTOWN |
| Dealer's state code | NY |
| Dealer's ZIP code |