| Issue ID | 1490325 |
| Internal NHTSA # | 11120529 |
| Manufacurer | Chrysler (FCA US LLC) |
| Brand | JEEP |
| Model | GRAND CHEROKEE |
| Model Year | 2014 |
| File date | 05/07/18 |
| Component | SEATS |
| Product type code | VEHICLE |
| Description of the problem | I was driving on i25 in denver and when i was just getting off the exit ramp i hit a very small bump and i heard a loud noise. I couldn't tell if it was inside or outside the vehicle at first. I looked over and was surprised to see that the passenger headrest had deployed its mechanism to move part of it forward to lessen the affect of whiplash from an accident. It was a startling noise and i wondered what would have happened if a family member would have been in that seat and been hit in the head by the headrest. Even more of a concern would be if the deployment would have been on the driver side. Who knows what would have happened if i had been startled by getting hit in head at highway speed. I now drive the car with the seat adjusted at about a 60 degree angle to avoid that scenario. I was shocked to find out from fca that there was no recall for such a serious safety issue. I complained to them and they are not standing behind the safety of their vehicles. I purchased the vehicle in 2017 as a certified preowned vehicle and that program wouldn't cover the repair of the vehicle either. The dealership wants to charge me $1,000 to fix it but they can't get a new headrest because it is back ordered. Obviously this is because it is happening to other jeep owners. I also saw on a jeep blog that this is happening to others. I found it very hard to believe that an oem does not have to repair a safety device that deploys for no reason and puts the passengers at risk. I look forward to hearing from you.[xxx] information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6). |
| Vehicle Mileage at Failure | 44000 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | ENGLEWOOD, CO |
| VIN pattern | 1C4RJFBG8ECXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 6 |
| Drive train type | RWD |
| Transmission type | |
| Vehicle speed | 60 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |