| Issue ID | 1489953 |
| Internal NHTSA # | 11120167 |
| Manufacurer | Chrysler (FCA US LLC) |
| Brand | JEEP |
| Model | GRAND CHEROKEE |
| Model Year | 2014 |
| File date | 14/08/18 |
| Component | SEATS |
| Product type code | VEHICLE |
| Description of the problem | Tl* the contact owns a 2014 jeep grand cherokee. The contact stated that the driver's side headrest restraint system deployed without warning or impact while driving 20 mph. The contact jerked forward as if the vehicle had been rear ended. There were no injuries. The vehicle was taken to the dealer (ed koehn chrysler jeep dodge ram, 11282 w carson city rd, greenville, mi 48838, (616) 754-3635). The dealer stated that there was no recall on the vehicle. The vehicle was not diagnosed or repaired. The manufacturer provided a case number and promised a call back. The manufacturer also informed the contact to call nhtsa to file a complaint. The failure mileage was 55,340. |
| Vehicle Mileage at Failure | 55340 |
| Number of Occurences | |
| Source of the issue | HOTLINE VOQ |
| City and State | STANTON, MA |
| VIN pattern | 1C4RJFAG2ECXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 20 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |