| Issue ID | 1679364 |
| Internal NHTSA # | 11342900 |
| Manufacurer | Chrysler (FCA US LLC) |
| Brand | JEEP |
| Model | GRAND CHEROKEE |
| Model Year | 2014 |
| File date | 02/07/20 |
| Component | SEATS:FRONT ASSEMBLY:HEAD RESTRAINT |
| Product type code | VEHICLE |
| Description of the problem | Tl* the contact owns a 2014 jeep grand cherokee. The contact stated that while driving at 50 mph, the driver's side headrest deployed without warning. The contact stated that he was having pain in his neck. The contact mentioned that the passenger side headrest had deployed in may of 2018 and the headrest was replaced. The vehicle was taken to the dealer reedman-toll chrysler dodge jeep ram of jenkintown (140 old york rd, jenkintown, pa 19046 215-690-3770) were they said since the warranty expired the cost of the repairs were the contact's responsibility. The was notified of the failure manufacturer and advised that they would call back after a diagnostic was completed. The failure mileage was 54,000. |
| Vehicle Mileage at Failure | 54000 |
| Number of Occurences | |
| Source of the issue | HOTLINE VOQ |
| City and State | PHILADELPHIA, PA |
| VIN pattern | 1C4RJFBG8ECXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | 1 |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 50 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |