| Issue ID | 1515882 |
| Internal NHTSA # | 11153175 |
| Manufacurer | Chrysler (FCA US LLC) |
| Brand | JEEP |
| Model | GRAND CHEROKEE |
| Model Year | 2014 |
| File date | 21/11/18 |
| Component | SEAT BELTS |
| Product type code | VEHICLE |
| Description of the problem | The passenger side seat belt will no longer retract which means it cannot protect the occupant in a crash i called the dealership to schedule a repair. The dealer stated it was out of warranty and to call the chrysler help line. I did, the supervisior anthony stated it was a mechanical part and out of the warranty by mileage and time. I asked if the airbags were also out of warranty. The man said that's ridiculous. I stated what reason other than a manufacturers defect would cause this he said he couldn't speculate. I said me neither since the whole assembly has to be replaced because it doesn't come apart. Which, in my opinion, would put the responsibility back on the mfg. To recap - a safety component that is legally required to be used and has no reason for being inoperable other than mfg defect was not going to be covered. And they did recall work on the occupant restraint control module while i was there. Honda and others warranty safety components forever. |
| Vehicle Mileage at Failure | |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | PARADISE VALLEY, AZ |
| VIN pattern | 1C4RJFBG4ECXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |