| Issue ID | 1651876 |
| Internal NHTSA # | 11317751 |
| Manufacurer | Chrysler (FCA US LLC) |
| Brand | JEEP |
| Model | GRAND CHEROKEE |
| Model Year | 2014 |
| File date | 06/03/20 |
| Component | POWER TRAIN |
| Product type code | VEHICLE |
| Description of the problem | Vehicle puts up a service shifter message then puts up a service transmission message. All power in the car is disabled and the car involuntarily slams into a random gear, sometimes 1st, sometimes 7th, other times neutral. After many failed attempts for a fix at local dealerships, i was driving to the store on friday, march 6th 2020. Im driving going around 45 mph. The power suddenly cuts off and my jeep is locked in neutral with the engine running. No headlights or hazards would work. I push the power button turning the engine off trying to restart. No power other than interior lighting. Mind you, i'm stranded on a 4 lane highway in the rain and snow in the dark with no hazards. I had to call 911 and have them block the street so i could push the car off the road into the grass. Once again at the dealer and after 6 days they haven't any clue what is wrong. They need a recall for whatever is going on here. My life was in serious danger because of a faulty product. |
| Vehicle Mileage at Failure | 97035 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | ERIE, PA |
| VIN pattern | 1C4RJFBG3ECXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 45 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |