| Issue ID | 1569630 |
| Internal NHTSA # | 11217519 |
| Manufacurer | Chrysler (FCA US LLC) |
| Brand | JEEP |
| Model | GRAND CHEROKEE |
| Model Year | 2014 |
| File date | 25/04/16 |
| Component | POWER TRAIN |
| Product type code | VEHICLE |
| Description of the problem | Tl* the contact owns a 2014 jeep grand cherokee. The contact stated that the recall repair failed to provide a permanent solution for nhtsa campaign number: 16v240000 (power train). Months after the repair, the gear continued to shift out of gear intermittently. South county chrysler dodge jeep ram (455 automall dr, gilroy, ca 95020, 408-848-3155) serviced the recall campaign and did not provide further assistance. The contact took the vehicle to a car wash and the vehicle failed to remain in neutral and kept shifting into park. The manufacturer was notified and indicated that the auto park feature was unable to be turned off. The failure mileage was not available. *bf**jb |
| Vehicle Mileage at Failure | 43000 |
| Number of Occurences | 1 |
| Source of the issue | HOTLINE VOQ |
| City and State | MORGAN HILL, CA |
| VIN pattern | 1C4RJFAG1ECXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 24/07/13 |
| Was original owner? | Y |
| Anti-lock brakes | Y |
| Cruise control | Y |
| Number of cylinders | 6 |
| Drive train type | RWD |
| Transmission type | AUTO |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | MY JEEP CHRYSLER DODGE |
| Dealer's telephone number | 831-256-7795 |
| Dealer's city | SALINAS |
| Dealer's state code | CA |
| Dealer's ZIP code | 93907 |