| Issue ID | 1394490 |
| Internal NHTSA # | 11010469 |
| Manufacurer | Chrysler (FCA US LLC) |
| Brand | JEEP |
| Model | GRAND CHEROKEE |
| Model Year | 2014 |
| File date | 25/07/17 |
| Component | POWER TRAIN |
| Product type code | VEHICLE |
| Description of the problem | Tl* the contact owns a 2014 jeep grand cherokee. The contact received notification of nhtsa campaign number: 16v240000 (power train); however, the part for the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. When the contact activated the air conditioner while the vehicle was still in park, it suddenly began to reverse. The vehicle reversed onto the neighbor's yard where it came to a stop. There were no injuries. The rear driver side of the vehicle was damaged. The vehicle was inoperable. The contact called the north point chrysler dealer who stated that the remedy was not available. The manufacturer was made aware of the failure and opened case number: 31950316. The manufacturer also stated that the remedy would not be available for another month and a loaner vehicle could not be provided. The approximate failure mileage was 31,500. Parts distribution disconnect. Updated 08/29/17*lj *cn |
| Vehicle Mileage at Failure | 31500 |
| Number of Occurences | 1 |
| Source of the issue | HOTLINE VOQ |
| City and State | TRAPHILL, NC |
| VIN pattern | 1C4RJFCG8ECXXXXXX |
| Was vehicle invloved in a crash? | Y |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | Y |
| Anti-lock brakes | Y |
| Cruise control | Y |
| Number of cylinders | 6 |
| Drive train type | RWD |
| Transmission type | AUTO |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | NORTHPOINT-JEEP |
| Dealer's telephone number | 336-759-0599 |
| Dealer's city | WINSTOR |
| Dealer's state code | NC |
| Dealer's ZIP code |