| Issue ID | 1235997 |
| Internal NHTSA # | 10788311 |
| Manufacurer | Chrysler (FCA US LLC) |
| Brand | JEEP |
| Model | GRAND CHEROKEE |
| Model Year | 2014 |
| File date | 16/07/15 |
| Component | POWER TRAIN |
| Product type code | VEHICLE |
| Description of the problem | Tl* the contact owns a 2014 jeep grand cherokee. The contact received notification of nhtsa campaign number: 15v509000 (visibility) however, the part to do the recall repair was unavailable. While driving at an unknown speed, the transmission failed to shift. The contact stated that the vehicle would not downshift to the lower gears. The vehicle was taken to the dealer where the transmission control module was reprogrammed; however, that failed to remedy the issue. The manufacturer was notified of the failure. The approximate failure mileage was 7,000. Vin tool confirms parts not available. |
| Vehicle Mileage at Failure | 7000 |
| Number of Occurences | |
| Source of the issue | HOTLINE VOQ |
| City and State | NAMPA, ID |
| VIN pattern | 1C4PJLAB5EWXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |