| Issue ID | 1173577 |
| Internal NHTSA # | 10704365 |
| Manufacurer | Chrysler (FCA US LLC) |
| Brand | JEEP |
| Model | GRAND CHEROKEE |
| Model Year | 2014 |
| File date | 25/08/14 |
| Component | POWER TRAIN |
| Product type code | VEHICLE |
| Description of the problem | The vehicle makes a loud popping/clicking sound when started. A jeep servicing dealership had the vehicle for three weeks attempting to diagnose and correct the problem with the assistance of their corporate technicians. It was deemed a normal function and that the "vehicle performs as designed". Jeep corporate has been totally unresponsive to subsequent communication. Clearly, a very loud popping sound is not normal. Please help and please advise best next steps. Thank you, [xxx] information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6). |
| Vehicle Mileage at Failure | 15000 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | BROOKSVILLE, FL |
| VIN pattern | 1C4RJFBG7ECXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 6 |
| Drive train type | 4WD |
| Transmission type | |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |