| Issue ID | 1006113 |
| Internal NHTSA # | 10537236 |
| Manufacurer | Chrysler Group LLC |
| Brand | JEEP |
| Model | GRAND CHEROKEE |
| Model Year | 2014 |
| File date | 19/08/13 |
| Component | POWER TRAIN |
| Product type code | VEHICLE |
| Description of the problem | I purchased a 2014 jeep grand cherokee limited for $46,000 from dothan chrysler dodge jeep ram on saturday, august 17th, 2013. We drove off the at 8:30 p. M. That evening. On monday, august 19th, at approximately 4:00 p. M. As i was driving down the highway after having just left my job at the washington county sheriff' office, where i am the public information officer, my vehicle's screen flashed a warning that read: vehicle gear shift malfunction. The screen went completely black for approximately 1 minute. When it came back on the screen read: please service transmission followed by turn off ignition to engage park. I tried to turn off ignition, in the middle of the highway, and the warning then read: vehicle must be in park to turn off ignition. This endless circle continued as i was able to stop the car at a gas station parking lot. I sat in the parking lot of the gas station for approximately 5-7 minutes where i documented (via cellphone camera) the repeated messages and attempted to turn my engine off and simultaneously attempted to put the vehicle in park. The gears would not display. There was no way to see if the vehicle was in park, or what gear it was in at all. After struggling with the vehicle for close to 7 minutes, i was finally able to turn the ignition off. When i restarted the vehicle, the transmission service light was on. I contacted the dealership (as noted above) immediately. I was assured by the salesman that this "happens all the time to jeeps". This was my first major concern with not only the vehicle, but also the dealership. I have a full team of certified mechanics that work for our office. I met with each of them and was told that this was not a common thing for any vehicle. My cruise control is now completely inoperable. |
| Vehicle Mileage at Failure | 550 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | CHIPLEY, FL |
| VIN pattern | 1C4RJEBT1ECXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 8 |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 3 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |