| Issue ID | 1404312 |
| Internal NHTSA # | 11020521 |
| Manufacurer | Chrysler (FCA US LLC) |
| Brand | JEEP |
| Model | GRAND CHEROKEE |
| Model Year | 2014 |
| File date | 19/08/17 |
| Component | FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP |
| Product type code | VEHICLE |
| Description of the problem | Tl* the contact owns a 2014 jeep grand cherokee. While driving 15 mph, the vehicle shook violently and the engine stalled. The failure occurred without warning. The vehicle was towed to hendrickson chrysler dodge jeep ram (located at 114 n 8th street, monticello, in 47960; (574) 583-6151) where it was diagnosed that the fuel pump needed to be replaced. The vehicle was not repaired. The manufacturer was contacted at 800-334-9200 and stated that they would not be able to assist since the vehicle was not under warranty. A case number was not provided. The failure mileage was 104,000. |
| Vehicle Mileage at Failure | 104000 |
| Number of Occurences | |
| Source of the issue | HOTLINE VOQ |
| City and State | PLEASANT PRAIRIE, WI |
| VIN pattern | 1C4RJEBM1ECXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 15 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |