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2014 Jeep GRAND CHEROKEE Fuel Propulsion System Problems, Complaints and Defects

Issue ID	1675052
Internal NHTSA #	11339637
Manufacurer	Chrysler (FCA US LLC)
Brand	JEEP
Model	GRAND CHEROKEE
Model Year	2014
File date	14/07/20
Component	FUEL/PROPULSION SYSTEM
Product type code	VEHICLE
Description of the problem	We have a 2014 jeep grand cherokee ecodiesel 3. 0 which is part of the overall class action lawsuit with the epa and carb. We went through the process, received the software update & remuneration for the loss in value on the vehicle from fca. Fca clearly indicated in its literature regarding the settlement that the performance, mileage, adblue/bluedef usage, etc. Would not be affected (see attached information showing the emissions software update) however, our experience has been quite the opposite as i understand is common place after the upgrade. Fca did not adequately represent the major performance changes that were to be expected by the emissions software update & downplayed any issues. The main issues that we have encountered since the update include: 1. The check engine light coming on 3-4 times; 2. A major and dangerous hesitation/lag of the vehicle when you start it & attempt to accelerate-especially when the vehicle has been sitting for a period of time. 3. A highway mileage decrease from an average of 27-28mpg to 19-21mpg; 4. Significant increase in the use of blue-def; we have had to take the jeep in for service to check the check engine light several times & it is again in the shop yesterday/today for the same issues. At this point, we believe that fca did not correctly represent & repair the ecodiesel 3. 0 engine in our jeep grand cherokee & as a result of the upgrade, our performance has greatly diminished and we have suffered with a non-performing vehicle. We ask that nhtsa lodge a formal complaint on our behalf and be made aware of the continued issues with the vehicles & the misrepresentation of the performance issues.
Vehicle Mileage at Failure	55000
Number of Occurences
Source of the issue	NHTSA WEB SITE
City and State	GREENWOOD VILLAGE, CO
VIN pattern	1C4RJFBM6ECXXXXXX
Was vehicle invloved in a crash?	N
Was vehicle involved in a fire?	N
Was incedent reported to police?	N
Was medical attention required?	N
Was part original equipment?
No. of injured persons
No. of fatalities
Date of purchase	07/08/26
Was original owner?	N
Anti-lock brakes	N
Cruise control	N
Number of cylinders
Drive train type
Transmission type
Vehicle speed	20
DoT tire identifier
Tire size
Location of tire code
Type of tire failure code
Was defective tire repaired?
Date of manufacture
Type of child seat code
Type of restraint
Dealer's name
Dealer's telephone number
Dealer's city
Dealer's state code
Dealer's ZIP code

What is Recall?
A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
What is Failure?
Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
What is Defect?
Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.

Last decoded VIN:

KNAKU811SC5345803 3KPA251ABKE152336 JTEBU5JR5F5224279 1J4BA3H1XAL000000 1C4RJFJT7HC938734 2HGFC1E57JH200397 SJAAM14V6NC011242 1G6AV5S84E0155151 WBA87FV05RY434162 KNDJP3A50K7643647 1HD1BKL18RY035817 1XUAB142XSA013489

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2014 Jeep GRAND CHEROKEE Fuel Propulsion System Problems, Complaints and Defects, Recalls and Failures

2014 Jeep GRAND CHEROKEE Fuel Propulsion System Problems, Complaints and Defects

What is Recall?

What is Failure?

What is Defect?