| Issue ID | 1352448 |
| Internal NHTSA # | 10948341 |
| Manufacurer | Chrysler (FCA US LLC) |
| Brand | JEEP |
| Model | GRAND CHEROKEE |
| Model Year | 2014 |
| File date | 19/01/17 |
| Component | FUEL/PROPULSION SYSTEM |
| Product type code | VEHICLE |
| Description of the problem | Service def came on at 34,000 miles. Dealer said that the def was contaminated with crystals and the pump needed replaced. Refused to cover it under warranty due to contamination. Only peak blue def which meets iso 22241 has been used in the vehicle. Dealership then told us to drive the vehicle until the back ordered part was available. When queried about the vehicle going into "limp mode" they agreed it was a possibility. They would not provide a loaner vehicle until the part arrived and will not cover under warranty. There are hundreds of cases on jeep forums with the same issue. It is a safety issue if a dealer tells you to drive a vehicle they know will go into limp mode, especiallly on a freeway. We also have a 14 month old child and live in colorado, breaking down on the side of the road is not an option. The dealer does not return phone calls and chrysler customer care sided with the dealer and provided no assistance. |
| Vehicle Mileage at Failure | 33000 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | PEYTON, CO |
| VIN pattern | 1C4RJFBMXECXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 45 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |