| Issue ID | 1214205 |
| Internal NHTSA # | 10759709 |
| Manufacurer | Chrysler (FCA US LLC) |
| Brand | JEEP |
| Model | GRAND CHEROKEE |
| Model Year | 2014 |
| File date | 26/08/15 |
| Component | ENGINE |
| Product type code | VEHICLE |
| Description of the problem | After entering the freeway, the car autonomously shifted itself into neutral and the engine shut off. This incident has repeated itself dozens of times in various driving situations since june of last year (2014), just after beginning my lease. Sometimes, as in this instance, i was able to push the start button and the engine turned back on, even while rolling in neutral at speed. In most instances, the condition happens as slower speeds (<30mph) and i am unable to restart until coast off the roadway, come to a complete stop, depress the brake, shift from neutral into park, and then restart. When this happens in traffic i am helpless as i attempt to coast to safety as speeding cars race around me on both sides. I have brought the car to the dealership(s) at least a half-dozen times. On the very first visit, i saw that the computer diagnostic readout said, "improbable torque conversion". Since that first time, i have not seen readouts and they've not been shared. Two different dealerships have test-driven the vehicle and claim that they are unable to recreate the malfunction. Well, neither am i. It happens randomly and i am unable to deliberately cause it. Nonetheless, it happens. A chief concern of mine is the seeming limitation of the service technicians. Unless the computer identifies a problem, they seem to be satisfied that there is no problem; they have apparently no ability to consider any other form of diagnostic curiosity. They claim that they've searched and find no other instances of this condition. Yet, a cursory google search reveals thousands of similar instances with this make and model. At this point, i only drive the car when there are no other practical options. I do not take my family or passengers in the car. I'm renting cars or ubering more often. I have reached out to chrysler and have filed an issue. No response yet. Critical safety issue! |
| Vehicle Mileage at Failure | 18966 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | FOLSOM, CA |
| VIN pattern | 1C4RJFJG4ECXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 60 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |