| Issue ID | 1389717 |
| Internal NHTSA # | 11003411 |
| Manufacurer | Chrysler (FCA US LLC) |
| Brand | JEEP |
| Model | GRAND CHEROKEE |
| Model Year | 2014 |
| File date | 28/06/17 |
| Component | ELECTRICAL SYSTEM |
| Product type code | VEHICLE |
| Description of the problem | Tl* the contact owns a 2014 jeep grand cherokee. While driving 25-30 mph, the vehicle stalled. The contact stated that the accelerator pedal was depressed; however, the vehicle failed to respond. The vehicle was taken to normandin chrysler jeep dodge (located at 900 capitol expressway auto mall, san jose, ca 95136, tel: 408-266-9500) where it was diagnosed that the eco-mode feature, which was defaulted on, caused the vehicle not to be responsive. If the eco-mode was turned off, the vehicle operated as intended. The contact was informed of a software update to remedy the issue but, on this specific vehicle, the software was incompatible. The dealer provided case number: s-1508000166. The manufacturer was contacted and made aware of the failure. The approximate failure mileage was 40,000. |
| Vehicle Mileage at Failure | 40000 |
| Number of Occurences | |
| Source of the issue | HOTLINE VOQ |
| City and State | SUNNYVALE, CA |
| VIN pattern | 1C4RJFCG3ECXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 25 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |