| Issue ID | 1214395 |
| Internal NHTSA # | 10759845 |
| Manufacurer | Chrysler (FCA US LLC) |
| Brand | JEEP |
| Model | GRAND CHEROKEE |
| Model Year | 2014 |
| File date | 09/08/15 |
| Component | ELECTRICAL SYSTEM |
| Product type code | VEHICLE |
| Description of the problem | My jeep was experiencing intermittent electrical issues similar to those many have already complained about. The dashboard lights would shut off or illuminate, etc. The one day it just would not start. We got it jumped and took it to an auto parts store where i was told that the alternator was not charging the battery at the appropriate voltage and to take it to the dealer. I took it to the dealer who inspected it and ended up fixing the alternator under an open recall. Less than 1 week later, the jeep would not start again. After getting another jump start and taking it back to the dealer, i was told that nothing was wrong with it. After my insistence they kept it overnight and sure enough that next day the car would not start. They then told me it was not the battery or the alternator but replaced the battery anyway, charged me $212 as i am just over the warranty period and sent me on my way. 4 days later, my jeep car would not start again. I was able to jump start the car, but it would die when i put it in drive. Roadside assistance tested it for me and again told me that the alternator is not charging the battery to the correct level. I then had to have it towed back to dealer. It's at the dealer now. For the last two days i was told that they don't know what is wrong with it, then they replaced the alternator again and it still had the same problem. They are now looking at the wiring and want to charge me for it and they claim it isn't related (although they don't even know if this is really the issue). It all seems very related to me. During the month of august, my jeep has been at the dealer for 9 days so far with no resolution. |
| Vehicle Mileage at Failure | 42000 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | YORBA LINDA, CA |
| VIN pattern | 1C4RJEAG5ECXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |