| Issue ID | 1162582 |
| Internal NHTSA # | 10691493 |
| Manufacurer | Chrysler (FCA US LLC) |
| Brand | JEEP |
| Model | GRAND CHEROKEE |
| Model Year | 2014 |
| File date | 24/02/15 |
| Component | ELECTRICAL SYSTEM |
| Product type code | VEHICLE |
| Description of the problem | The entire stereo screen all of the sudden "blacked out" not allowing any controls to work. Every 20 seconds the blacked out screen goes blue with a message to "please insert update usb". The bill luke dealership states that this is not covered under the warranty and no recalls on this. However, states this problem is common requiring the entire head/stereo unit to be replaced. Recall #p6/nhtsa 14v-634 states that depending on the alternator failure mode and timing that the esc (electronic stability control) or ecm (electronic control module) can be disabled. Even though there are not other issues with this jeep at this time, who is to say that this recall is not affecting the stereo/head unit? It is a possibility. I should not have to pay to replace a stereo/head unit in a new 2014 vehicle that stopped working by a defect that is no fault of mine. |
| Vehicle Mileage at Failure | 39947 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | PHOENIX, AZ |
| VIN pattern | 1C4RJFAG1ECXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 6 |
| Drive train type | 4WD |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |