| Issue ID | 1144995 |
| Internal NHTSA # | 10669790 |
| Manufacurer | Chrysler (FCA US LLC) |
| Brand | JEEP |
| Model | GRAND CHEROKEE |
| Model Year | 2014 |
| File date | 01/01/15 |
| Component | ELECTRICAL SYSTEM |
| Product type code | VEHICLE |
| Description of the problem | This has been an ongoing issue since i purchased this vehicle new. Jeep/chrysler has been unable to fix the problem along with many other major electrical system failures and glitches. The steering wheel controls will become in operable and the steering wheel heater will continue to heat up until it is so hot i am unable to hold the steering wheel. The only solution is to shut the vehicle down lock up and let it sit for a couple hours. Last evening when this issue occurred i decided to drive home, and grab my laser thermometer. Upon turning on the steering wheel heater it quickly heated up to 125 degrees. Then 142 degrees, then 150... The maximum temperature reading was 169 degrees at which point i shut the vehicle down. The american burn associations states that 3rd degree burns will occur to human skin with 5 seconds of exposure at 140 degrees, 2 seconds at 148 degrees and 1 second at 158 degrees. I have had the vehicle serviced multiple times for this issue with no repairs being conducted because they were unable to reproduce the issue nor find an error code. Jeeps typical "fix" for any electrical issue is to "flash" the uconnect system which to date has not resolved a single issue. I have requested on two different occasions that jeep replace the vehicle due to chronic major electrical system failures. Jeep consistently states that there is nothing wrong with my vehicle. To date they have replaced nearly every module and the entire uconnect system (which controls every aspect of the vehicle including every safety system) with no success. At this point, i have experienced so many different electrical issues with the airbags and other major safety systems that i have no idea if they will actually work as intended. I will add that i have not experienced a single mechanical issue with this vehicle. |
| Vehicle Mileage at Failure | 46000 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | SPOKANE, WA |
| VIN pattern | 1C4RJFBT4ECXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 8 |
| Drive train type | 4WD |
| Transmission type | |
| Vehicle speed | 30 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |