| Issue ID | 1131368 |
| Internal NHTSA # | 10654846 |
| Manufacurer | Chrysler (FCA US LLC) |
| Brand | JEEP |
| Model | GRAND CHEROKEE |
| Model Year | 2014 |
| File date | 24/10/14 |
| Component | ELECTRICAL SYSTEM |
| Product type code | VEHICLE |
| Description of the problem | I received a sun visor warning recall in the mail on my 2014 jeep grand cherokee in september (recall p36 / nhtsa 14v-391). The recall advised that i should contact the dealer after september 15 2014. I called fullerton jeep in nj on friday october 3. I was told that they would order the part and call me within three weeks when it arrived. I called to follow-up 3 weeks later on friday oct 24. I was told the part was not in and they could not advise on when it would arrive. I was told they would call me when it arrived. It is now thurs nov 13 and i have not heard from the dealer. It is incredibly concerning to receive a notification in the mail in september and 9 weeks later be unable to have it repaired. This seems unacceptable. |
| Vehicle Mileage at Failure | |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | SOMERSET, NJ |
| VIN pattern | 1C4RJFBG3ECXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 6 |
| Drive train type | 4WD |
| Transmission type | |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |