| Issue ID | 1124978 |
| Internal NHTSA # | 10650256 |
| Manufacurer | Chrysler (FCA US LLC) |
| Brand | JEEP |
| Model | GRAND CHEROKEE |
| Model Year | 2014 |
| File date | 27/10/14 |
| Component | ELECTRICAL SYSTEM |
| Product type code | VEHICLE |
| Description of the problem | I took my car in by appointment today at 7:30am today (10/27) to helfman river oaks chrysler, dodge, jeep, 4807 kirby drive, houston,tx. I took it in for recall p36, sun visor wiring. The recall letter says the repair can be done in 1. 6 hours. However the service advisor tells me at 7:30am that the car will not be ready for 2 days. I ask to make an appointment for a later day, when the recall can be done within 1 day. He tells me the recall will require 2 days no matter when i bring it in , and i can't make an appointment to have the recall done in one day. This practice will simply encourage people to not do the recall service. This is a dangerous practice. What good is a recall letter, if the dealer will always require 2 days to do the recall service- even though the recall letter states it should take 1. 6 hours, and the owner is willing to make an appointment in the future for the recall service. This is effectively discouraging owners from doing the safety recall. |
| Vehicle Mileage at Failure | 15000 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | HOUSTON, TX |
| VIN pattern | 1C4RJFBG4ECXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 6 |
| Drive train type | 4WD |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |