| Issue ID | 1106741 |
| Internal NHTSA # | 10630677 |
| Manufacurer | Chrysler (FCA US LLC) |
| Brand | JEEP |
| Model | GRAND CHEROKEE |
| Model Year | 2014 |
| File date | 21/12/13 |
| Component | ELECTRICAL SYSTEM |
| Product type code | VEHICLE |
| Description of the problem | ? Approximately twenty nine (29) days after purchasing the vehicle i began to have trouble with the 911 button on the rearview mirror flashing red which would lead to a message on the navigation screen which read ? Vehicle phone requires service contact dealer?. ? The vehicle has been returned to the dealer for service on 12/21/13, 5/17/14, 7/21/14 and 7/29/14 for this 911 button issue on 5/17/14 said vehicle was returned to the crowley service dept. For the same problem of the 911 button flashing and the message on the navigation screen reading ? Vehicle phone requires service contact dealer.? On 7/21/14 said vehicle was again brought to the crowley service dept. For a multitude of issues: ? Again the 911 light on the rearview mirror was flashing and the navigation screen read ? Vehicle phone requires service contact dealer?. ? The airbag light on the dashboard was illuminated: ? The seatbelt indicators for both driver and passenger were lit up and would not stop ? Dinging? Regardless of proper use or there not being a passenger in the seat ? The rpms would suddenly skyrocket and the vehicle would make a ? Vroom? Noise while the digital screen read ? Service shifter?: ? The air conditioning system was blowing warm air. On 7/29/14 said vehicle was returned to the crowley service dept. For a completely non-functional a/c system. On 7/31/14, after having the vehicle back from the crowley service dept for less than 24 hours, i attempted to answer a phone call using the bluetooth software in said jeep. The in dash phone displayed on the navigation screen no longer rings to notify the driver of an incoming call. Attempts to select the green button to answer the calls lead to a transfer of audio from bluetooth to the handheld device, (illegal to use while driving in ct), and the call is terminated. |
| Vehicle Mileage at Failure | 3450 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | MIDDLEBURY, CT |
| VIN pattern | 1C4RJFBG9ECXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 6 |
| Drive train type | 4WD |
| Transmission type | |
| Vehicle speed | 45 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |