| Issue ID | 1033209 |
| Internal NHTSA # | 10559711 |
| Manufacurer | Chrysler Group LLC |
| Brand | JEEP |
| Model | GRAND CHEROKEE |
| Model Year | 2014 |
| File date | 11/01/14 |
| Component | ELECTRICAL SYSTEM |
| Product type code | VEHICLE |
| Description of the problem | January 13, 2013 chrysler group llc. Customer center p. O. Box 21-8004 auburn hills, mi 48321 re: case# [xxx] to whom it may concern; below, you will find a brief synopsis of my previous and current issues with my new 2014 grand jeep cherokee; upon immediately receiving my 2014 jeep cherokee, i noticed that my vehicle did not drive smoothly and i had to push hard on the accelerator pedal because my rpms and mph dropped very fast and i was in traffic. After my cherokee loss power and i began to drift, and after coming to a complete stop, i started my suv up again and i had no instrument panel. Everything was black. The performance of the vehicle deteriorated to a point where a problem was evident. Frequently, not all the time, the vehicle was very sluggish to accelerate and occasionally not responding to the gas pedal, for approximately five-ten seconds as the rpm's went down. It felt as the though, i was forcing the gas by pressing on the accelerator pedal hard. It appear that the gas was blocked from flowing because i had to press very hard to get some gas to my suv or the vehicle was stuck in a low gear and not up-shifting. My suv only have 893 miles on it. I called the dealer sport durst and they informed me to call chrysler to report the issue. They were very rude especially [xxx] the general manager. Under the north carolina law, i am requesting a knew 2014 jeep cherokee with the same options and or refund of my downpayment. I just would like to add that the dealership that i purchased my vehicle from are very rude and unprofessional towards their black customers and i will never purchase another vehicle nor will i ever have my vehicle serviced by that dealership. I look forward to working with you to resolve this issue asap! Cc: nc attorney general consumer affairs office information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6). |
| Vehicle Mileage at Failure | 893 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | DURHAM, NC |
| VIN pattern | 1C4RJFAG1ECXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 6 |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 25 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |