| Issue ID | 1589586 |
| Internal NHTSA # | 11242057 |
| Manufacurer | Chrysler (FCA US LLC) |
| Brand | JEEP |
| Model | GRAND CHEROKEE |
| Model Year | 2014 |
| File date | 23/02/18 |
| Component | AIR BAGS |
| Product type code | VEHICLE |
| Description of the problem | To whom this may concern, on february 23, 2018 i was driving on i-4 in orlando, fl when a passenger-seat bracket inside the headrest gave way. My wife was the passenger who actually stayed home from work the following day having neck pain. Neck pain diminished and she went back to work the next day. Sometime shortly after, i dropped off my car (2014 jeep grand cherokee summit) at the fields automotive for a headrest replacement. The dealership told me i had to reschedule as they had to order a new headrest. I went back to pick up my jeep and of course reschedule a time for replacement. When i dropped off my jeep again, i get a phone call stating that the headrest was not covered under warranty and the cost was well over $700. 00 (parts and labor) which i declined and went back again to pick up. A few weeks later i decided to order the headrest from factory oem parts in tampa, florida and had it shipped to my residence. Received new head rest, installed and wired in seconds. Headrest cost $443. 87 including shipping. Invoice is attached. Very upset with the time i spent on resolving this and the markup the dealerships are charging for the replacement. I investigated the damaged headrest and related the fault from a broken plastic clip. I still have the damaged headrest. |
| Vehicle Mileage at Failure | 75000 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | EUSTIS, FL |
| VIN pattern | 1C4RJEJG6ECXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 55 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |