| Issue ID | 1374442 |
| Internal NHTSA # | 10981413 |
| Manufacurer | Chrysler (FCA US LLC) |
| Brand | JEEP |
| Model | GRAND CHEROKEE |
| Model Year | 2014 |
| File date | 27/04/17 |
| Component | AIR BAGS |
| Product type code | VEHICLE |
| Description of the problem | Thursday evening my husband was backing out of our garage at our house. When he got to the street (a residential road) he put the car into drive and that's when the driver's headrest deployed (separated from the plastic piece like an airbag, headrest restraint activation thing) hitting my husband in the back of the head forcefully. He did not hit anything or run over anything while backing out. No other airbag deployed in the car, just that one. He pulled back into the garage and told me what happened. We got on chrysler's mopar website to see if there were any recalls regarding that part. There were no current recalls on our vehicle and we were up-to-date with all the recalls on our vehicle. We contacted chrysler several times and got nowhere with them, but the first representative we talked to did give us a case number. They are basically saying it is out of their hands and in the dealerships. We then contacted the dealership where we purchased and service our jeep. They told us to have it towed there and they will inspect the problem. Even if they fix the part or reset the airbag thing, i am still scared to drive my car to and from work and transport my child. |
| Vehicle Mileage at Failure | 61000 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | KEARNEY, MO |
| VIN pattern | 1C4RJFAG3ECXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 6 |
| Drive train type | RWD |
| Transmission type | |
| Vehicle speed | 2 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |