| Issue ID | 1159667 |
| Internal NHTSA # | 10689393 |
| Manufacurer | Chrysler (FCA US LLC) |
| Brand | JEEP |
| Model | GRAND CHEROKEE |
| Model Year | 2013 |
| File date | 19/02/15 |
| Component | WHEELS |
| Product type code | VEHICLE |
| Description of the problem | Vehicle is a two year old dealer maintained vehicle. Never been in an accident and garage kept and maintained. Was notified of an issue at my dealer aprox 1 yr ago that all of my lug nuts were swollen and were difficult to remove from the vehicle. Was advised that this is a problem with many of the grand cherokees and other chrysler vehicles that utilize these same lug nuts. Vehicle broke down on side of road with a flat tire and had to be towed to a dealership as tow driver was than unable to remove the lugs. Since then the problem is getting worse and now am unable to remove 3 out of 4 tires from the vehicle without having to sheer off the nuts. Filed formal complaint with chrysler customer care. Was blown off and told that the damage is my fault as at some point an improper tool was used to take the tires off damaging lugs. Keep in mind this vehicle has been maintained no where other than a jeep dealer. Was told that they would not provide any assistance despite this being a safety issue and was than hit up for $260 for lug nuts!!!! Have to wonder how many other grand cherokee owners are out there suffering from this same issue and receiving the same nonchalant treatment from jeep/chrysler customer care. |
| Vehicle Mileage at Failure | 60000 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | BENSALEM, PA |
| VIN pattern | XXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |