| Issue ID | 1670045 |
| Internal NHTSA # | 11330947 |
| Manufacurer | Chrysler (FCA US, LLC) |
| Brand | JEEP |
| Model | GRAND CHEROKEE |
| Model Year | 2013 |
| File date | 06/06/20 |
| Component | VEHICLE SPEED CONTROL |
| Product type code | VEHICLE |
| Description of the problem | My vehicle left me stranded at a target store parking lot. My vehicle was on with the a/c running. The vent blowers stopped working and the vehicle shut off. It cranked but no start. I used my aaa membership to have the car towed. It was sent to the aaa mechanic. The fuel pump relay was no good. I know there was a recall on this relay but the dealer never had the part in stock. Which sounded bogus to me. The mechanic explained that there is a recall and i should get reimbursed. I sent in my completed the chrysler reimbursement request form and submitted the shops receipt and the rental vehicle receipt. I was assigned case # 76491689. I paid $3004. 00 in cash for repairs. After i submitted my receipts they denied my claim for $1309. 00 that was related to the fuel pump relay repair. The mechanic also performed other repairs that he claims were as a result of the recall damaging the vehicle. I asked for another receipt stating specifically that i paid in cash and resubmitted it to the denied claim email. I am unemployed due to covid-19 and i spent my savings to fix my vehicle. The ramifications of this mess has affected my personal life and my mental health. For a moment i felt the mechanic lied to me and i was contemplating to physical harm the mechanic. I already had several verbal disputes with the shop because they claim that the receipt they gave me is all they can provide. Yet it was deemed as insufficient proof of my cash payment. I reached out to news station for assistance you resolve this matter. |
| Vehicle Mileage at Failure | 112351 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | ENDICOTT, NY |
| VIN pattern | 1C4RJFAG6DCXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 6 |
| Drive train type | 4WD |
| Transmission type | |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |