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2013 Jeep GRAND CHEROKEE Service Brakes Problems, Complaints and Defects

Issue ID	1108349
Internal NHTSA #	10631780
Manufacurer	Chrysler (FCA US LLC)
Brand	JEEP
Model	GRAND CHEROKEE
Model Year	2013
File date	01/07/14
Component	SERVICE BRAKES
Product type code	VEHICLE
Description of the problem	Jeep put out a recall notice on the brake booster for this vehicle in july 2014. The local dealership, family chrysler jeep, still, as of 9/9/2014 does not have the parts to correct the brake booster issue. The dealership attendant today 9/9/2014, [xxx], (male) stated that i would have to call back some time the end of september to hopefully get an appointment in october. This is not a an acceptable time frame when it comes to break failure. We have a newborn baby that must travel in this vehicle. Speaking today directly with the chrysler group recall center 800-853-1403 they do not have an eta on when the dealerships will have the necessary parts to fix the breaks. Over 2 months and still no parts from the chrysler group?? Totally unacceptable by any standard. When i asked the call center rep to transfer me to a supervisor i was told, this call does not warrant a supervisor. Serious. I hope they did record this phone call today to verify that i was told "this phone call does not warrant a supervisor". After a bit of a talking to and demanding that the rep tell me "no" i have been on hold for 25. 03 minutes on my timer on the phone. I am sending this at the same time i am on hold with the chrysler group recall center. Finally told that a supervisor will call me back in 1-2 business days. Noted to the rep that today is tuesday, september 9 10:27 am and i look forward to hearing from a supervisor. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).
Vehicle Mileage at Failure
Number of Occurences	1
Source of the issue	NHTSA WEB SITE
City and State	PHILADELPHIA, PA
VIN pattern	1C4RJFBG2ECXXXXXX
Was vehicle invloved in a crash?	N
Was vehicle involved in a fire?	N
Was incedent reported to police?	N
Was medical attention required?	N
Was part original equipment?
No. of injured persons	0
No. of fatalities	0
Date of purchase	07/08/26
Was original owner?	N
Anti-lock brakes	N
Cruise control	N
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Date of manufacture
Type of child seat code
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What is Recall?
A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
What is Failure?
Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
What is Defect?
Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.

Last decoded VIN:

WF0KXXERJKDU42596 5UXKS4C3XH0Y16658 5N1AR18B88C654949 6FMTR1GR1PD814864 W04WH3N55JG034480 MR0BU8CCD4T013791 1GKFK13007R246112 JYE8AC0036A047523 JKBKX252CCA005616 1GYS9BKL5TR369996 SALEJ7EU1S2442146 JA4J4TA80NZ605390

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2013 Jeep GRAND CHEROKEE Service Brakes Problems, Complaints and Defects, Recalls and Failures

2013 Jeep GRAND CHEROKEE Service Brakes Problems, Complaints and Defects

What is Recall?

What is Failure?

What is Defect?