| Issue ID | 1412067 |
| Internal NHTSA # | 11031778 |
| Manufacurer | Chrysler (FCA US LLC) |
| Brand | JEEP |
| Model | GRAND CHEROKEE |
| Model Year | 2013 |
| File date | 23/08/17 |
| Component | POWER TRAIN |
| Product type code | VEHICLE |
| Description of the problem | Tl* the contact owns a 2013 jeep grand cherokee. While driving 35 mph, the vehicle began to lose power and an abnormal noise was heard. The contact also smelled a burning odor. The vehicle was taken to a local dealer (sunland park dodge chrysler jeep ram, 950 crockett street, el paso, tx 79922) where it was diagnosed that the alternator failed and needed to be replaced. The vehicle was not repaired due to the parts not being availble. The contact received notification of nhtsa campaign number: 17v435000 (power train). The part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The local dealer was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was not aware of the issue. The failure mileage was approximately 35,700. Vin tool confirms parts not available. *ln updated 7/25/18*jb |
| Vehicle Mileage at Failure | 120000 |
| Number of Occurences | 1 |
| Source of the issue | HOTLINE VOQ |
| City and State | EL PASO, TX |
| VIN pattern | 1C4RJECG7DCXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | Y |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 31/05/17 |
| Was original owner? | N |
| Anti-lock brakes | Y |
| Cruise control | Y |
| Number of cylinders | 6 |
| Drive train type | RWD |
| Transmission type | AUTO |
| Vehicle speed | 35 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | CARMAX |
| Dealer's telephone number | |
| Dealer's city | EL PASO |
| Dealer's state code | TX |
| Dealer's ZIP code |