| Issue ID | 1219739 |
| Internal NHTSA # | 10763833 |
| Manufacurer | Chrysler (FCA US LLC) |
| Brand | JEEP |
| Model | GRAND CHEROKEE |
| Model Year | 2013 |
| File date | 15/08/15 |
| Component | FUEL/PROPULSION SYSTEM |
| Product type code | VEHICLE |
| Description of the problem | After six months of no notice of the availability of the part to repair the recall on the fuel pump relay, i scheduled service appointment for 8/15. The dealer still did not have the part. I received a phone call from heather, business development manager. She claimed i never received notification for any of the 3 recalls because the parts are not available, even though they were. She said someone in the service center is supposed to screen the appointments and contact owner if part is not available and acknowledged that the dealership had failed to do this. I scheduled another appointment to repair recall and get brakes evaluated. I dropped my car off 10 am on 9/4. At 1:45, i had not heard from the dealership and called and left voicemail asking about my car. At 4 pm, still no word from the dealership, i called again and left another message. At 5 pm, still no word, i tried web chat on dealer site and rep didn |
| Vehicle Mileage at Failure | |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | HOBOKEN, NJ |
| VIN pattern | 1C4RJFCGXDCXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |