| Issue ID | 1115202 |
| Internal NHTSA # | 10639551 |
| Manufacurer | Chrysler (FCA US LLC) |
| Brand | JEEP |
| Model | GRAND CHEROKEE |
| Model Year | 2013 |
| File date | 27/09/14 |
| Component | EXTERIOR LIGHTING |
| Product type code | VEHICLE |
| Description of the problem | I have gotten two safety recalls from jeep. The first one is p14/nhtsa 14v-154 ( brake booster may prematurely corrode) and the second is p36/nhtsa 14v-391 ( sun visor vanity lamp may experience high resistance short). I have called several dealerships to try to get my car in for them to check and have either been told they don't have the part or are "too busy to service my car". I was even told at helfman dodge chrysler jeep and ram in houston (713)533-6100 that they couldn't service my car because they were too busy and under staffed and then the man said " i don't mean to be rude, but it's true". My service engine soon light also came on at one point and they said they couldn't take my car in. I am very frustrated with jeep's costumer service. I also called the dealership i bought my car from (auto nation) chrysler jeep and dodge in spring, texas three times and never received a phone call back after leaving three messages with the service operator. I was told to file a compliant on this website if the recalls were not taken care of within a reasonable time. Thank you for your time. |
| Vehicle Mileage at Failure | |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | HOUSTON , TX |
| VIN pattern | 1C4RJECT1DCXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 8 |
| Drive train type | |
| Transmission type | |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |