| Issue ID | 1572301 |
| Internal NHTSA # | 11219543 |
| Manufacurer | Chrysler (FCA US LLC) |
| Brand | JEEP |
| Model | GRAND CHEROKEE |
| Model Year | 2013 |
| File date | 10/06/19 |
| Component | ENGINE |
| Product type code | VEHICLE |
| Description of the problem | I have been since 2017 (september) with a situation of a recall t36, the situation was resolved temporarily (see annexes included). I was then assigned to a consultant mr. Lucas figueroa, work my case and clearly indicated through emails (i have all the evidence) that the alternator (by then 2017) was not available anywhere, triangle dealer del oeste was installed a piece that was not the recall while the piece was available. I must clarify that this situation occurred on september 8, 2017 and i was delivered my bus on november 9, 2017. You can refer to case #11039953 assigned by nhtsa. I am demanding to have the t36 recall part installed. It clearly indicates in the communications that it is a temporary remedy. And even more, i was told that when the part was available or manufactured them (an fca officer) would call me to let me know that i could pass to install the same. I never got the call. I need this case handled with the seriousness it deserves. Recall dealer t59 (which has already been done) i explain about the recall pending the t36 (alternator) and i am notified that the alternator is already installed. |
| Vehicle Mileage at Failure | |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | SAN ANTONIO, PR |
| VIN pattern | 1C4RJEBGXDCXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |