| Issue ID | 1683485 |
| Internal NHTSA # | 11350090 |
| Manufacurer | Chrysler (FCA US LLC) |
| Brand | JEEP |
| Model | GRAND CHEROKEE |
| Model Year | 2013 |
| File date | 14/08/20 |
| Component | ELECTRICAL SYSTEM |
| Product type code | VEHICLE |
| Description of the problem | Tl* the contact owns a 2013 jeep grand cherokee. The contact stated that the vehicle failed to start after multiple attempts with the electronic throttle control (etc) and air bags warning lights flashed on the instrument panel. Upon investigation, the contact discovered that her vehicle was included in nhtsa campaign number: 19v813000 (electrical system). After two hours, the contact was finally able to start the vehicle and drove to her destination. The contact stated that the failure persisted after the initial failure. The contact called two dealers griffin chrysler dodge jeep ram (961 e, us-74 bus, hamlet, nc 28345) and capital chrysler dodge jeep ram of indian trail (5501 w hwy 74, monroe, nc 28110) and they both confirmed that the parts were not yet available for the recall remedy. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer had not been notified of the failure. The failure mileage was 131,036. Vin tool confirms parts not available. |
| Vehicle Mileage at Failure | 131036 |
| Number of Occurences | |
| Source of the issue | HOTLINE VOQ |
| City and State | PEACHLAND, NC |
| VIN pattern | 1C4RJEAG6DCXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |