| Issue ID | 1634840 |
| Internal NHTSA # | 11299073 |
| Manufacurer | Chrysler (FCA US LLC) |
| Brand | JEEP |
| Model | GRAND CHEROKEE |
| Model Year | 2013 |
| File date | 11/01/20 |
| Component | ELECTRICAL SYSTEM |
| Product type code | VEHICLE |
| Description of the problem | Tl* the contact owns a 2013 jeep grand cherokee. The contact received notification of nhtsa campaign number: 19v813000 (electrical system) however, the part for the recall repair was unavailable. The contact stated the manufacturer had exceeded a reasonable amount time for the recall repair. The contact stated that after being stopped at light, then accelerating approximately 10 mph into an intersection when the vehicle suddenly stalled halfway into the intersection. The contact attempted to press the start button on the vehicle, however, the vehicle failed to start. The contact had to allow the vehicle to coast to the side of the road where they placed vehicle in the park position. The contact's wife noticed that smoke was coming from under the hood of the vehicle. The contact was able to get himself, his wife, and child out of the vehicle. The contact opened the hood of the vehicle and noticed the vehicle had caught on fire. The fire department was called and put out the fire. A police and fire department report were filed. The vehicle was towed. The contact stated that they have had complications due to inhaling a large amount of smoke, however, the contact had not received medical attention as of yet. The dealer was not contacted. The manufacturer was made aware of the issue and opened a case regarding the matter with the case number: [xxx]. The approximate failure mileage was 144,000. Vin tool confirms remedy not yet available. *dt information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6). |
| Vehicle Mileage at Failure | 144000 |
| Number of Occurences | 1 |
| Source of the issue | HOTLINE VOQ |
| City and State | POMPANO BEACH, FL |
| VIN pattern | 1C4RJEAG9DCXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | Y |
| Was incedent reported to police? | Y |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | 1 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 6 |
| Drive train type | RWD |
| Transmission type | |
| Vehicle speed | 10 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |