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2013 Jeep GRAND CHEROKEE Electrical System Problems, Complaints and Defects

Issue ID	1521095
Internal NHTSA #	11160674
Manufacurer	Chrysler (FCA US LLC)
Brand	JEEP
Model	GRAND CHEROKEE
Model Year	2013
File date	20/11/18
Component	ELECTRICAL SYSTEM
Product type code	VEHICLE
Description of the problem	While driving to work one night my jeep started making a whining sound. I thought it was the heater since it was 12 degrees outside that night. I leave for work, get about 6 miles down the road and my jeep starts failing. Warning lights, battery, traction control, wipers slowly go across the windshield, lights dimming. I got to a safe spot to pull over but in the process of stopping my vehicle lost all functionaloty (no breaks, power steering, lights, all electronics gone) and couldnt stop. It finally stops and i'm left with a completely dead vehicle. 12am in freezing weather while 5 months pregnant. When my boyfriend arrived to get me, he noticed a strong burning smell coming from under the hood. At this time the vehicle had sat barely out of the road in the dead of night with no hazards possible to allow other drivers to see me. We find out that there is an alternator recall on my jeep and take it into the dealership as soon as scheduling allowed. Before alternator blew my jeep had zero issues. They had my vehicle for 4 days and called to say my jeep was fixed (no loaner car offered). I go up the next day, they replaced the pcm and alternator, they say nothing else. I go to start my jeep and it cranks for about 30 seconds and starts. Never happened before. I go back inside to the dealer who has said nothing the last 2 days about my vehicle not running properly and they tell me it is my crank shaft position sensor and was not covered under the recall. And they said they couldnt promise the car would make it home and it was my problem. Unhappy with results we call chrysler and they tell the dealership to fix that. It does not fix the problem. The problems continue and chrysler is no longer willing to fix obvious damage from their alternator failure frying the electrical system. The dealership also told me to file a "fake" fire claim on my insurance. Still unresolved.
Vehicle Mileage at Failure	143000
Number of Occurences
Source of the issue	NHTSA WEB SITE
City and State	COLEMAN, MI
VIN pattern	1C4RJFAG3DCXXXXXX
Was vehicle invloved in a crash?	N
Was vehicle involved in a fire?	N
Was incedent reported to police?	N
Was medical attention required?	N
Was part original equipment?
No. of injured persons
No. of fatalities
Date of purchase	07/08/26
Was original owner?	N
Anti-lock brakes	N
Cruise control	N
Number of cylinders
Drive train type
Transmission type
Vehicle speed	55
DoT tire identifier
Tire size
Location of tire code
Type of tire failure code
Was defective tire repaired?
Date of manufacture
Type of child seat code
Type of restraint
Dealer's name
Dealer's telephone number
Dealer's city
Dealer's state code
Dealer's ZIP code

What is Recall?
A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
What is Failure?
Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
What is Defect?
Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.

Last decoded VIN:

WVGZZZ5NZLW874876 WDD2120572A030458 WAUZZZF21LN061355 YV1MV70T1K2593726 WF0PXXGBFPYS65998 ZFA3120000J201391 1C4BU0000HPF59676 3GKALMEV4JL403267 1GTW7BFG1G1215090 WF0XXXTA1XRT35259 2T2BK1BA1AC015902 1FTFW1E82NKF17602

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2013 Jeep GRAND CHEROKEE Electrical System Problems, Complaints and Defects, Recalls and Failures

2013 Jeep GRAND CHEROKEE Electrical System Problems, Complaints and Defects

What is Recall?

What is Failure?

What is Defect?