| Issue ID | 1485698 |
| Internal NHTSA # | 11114735 |
| Manufacurer | Chrysler (FCA US LLC) |
| Brand | JEEP |
| Model | GRAND CHEROKEE |
| Model Year | 2013 |
| File date | 20/07/18 |
| Component | ELECTRICAL SYSTEM |
| Product type code | VEHICLE |
| Description of the problem | Purchased this vehicle used for my 17 year old son approximately 4 months ago. On 7/20/18 the vehicle died as he was driving down the road. After testing the battery, we paid to replace it, but the new battery was only getting about 11v with the car running. Therefore, we paid for a new alternator and have discovered the issue still continues. After researching, we discovered the recall from july 2017, many months prior to our purchasing the vehicle. I have called landers chrysler jeep dodge in benton, ar to schedule the service for the recall. The first appointment available is august 23rd. This is unacceptable. First, we are fortunate that our son wasn't hurt when the vehicle died while driving down the road. Secondly, we have spent approximately $650 for replacement parts and still can't drive the vehicle. Lastly, having to wait almost a month for the dealership to repair the recall issue is ridiculous. It is unreasonable to think someone can do without a vehicle for a month, especially when the issue is no fault of ours. |
| Vehicle Mileage at Failure | 120000 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | BENTON, AR |
| VIN pattern | 1C4RJEBG3DCXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 35 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |