| Issue ID | 1417741 |
| Internal NHTSA # | 11039953 |
| Manufacurer | Chrysler (FCA US LLC) |
| Brand | JEEP |
| Model | GRAND CHEROKEE |
| Model Year | 2013 |
| File date | 09/09/17 |
| Component | ELECTRICAL SYSTEM |
| Product type code | VEHICLE |
| Description of the problem | Hi on september 8, 2017, while driving my bus quietly, i feel a strange noise in my bus jeep, suddenly warmed up, they turned all the lights on the panel and went out , we called the service of crane, to take it to the dealer triangle in mayaguez, p. R. When i go to the dealer, they notify me that my jeep has an alternator recall (which i never received a notification, since the dealer has my wrong address in his record). The dealer notifies me that they do not have the piece in the warehouse and that they have to order in florida and that it will take maybe two weeks. My husband, mr. Hector caban seeing that this situation was going to become a little difficult decided to rent a a car at allied car. We paid $656. 70 in car rental. The dealer promised to give me a car and at this moment october 26, 2017 nothing happens. Currently, i am resident of puerto rico and in this process hurracaine maria arrives in puerto rico on september 20, 2017. Actually the dealer inform to me that they have no lights no system and they cannot fix my bus promptly. Actually they inform to me that my alternator are in the docks in san juan, pr and these trucks are confiscated by fema, since the priority is to take the trucks with food and water to distribute to the victims of hurracaine maria. I need to resolve this situation, and the dealer has taken too long to resolve this, they are very negligent and not at all empathic with this. This recall was in june, why i was never warned, this situation could have been avoided if i had been contacted via cell phone or email. This situation would not have come so far, if they had been efficient. In the midst of this catastrophe i find my hands tied, frustrated and i do not know what to do. The triangle dealer in mayaguez and his manager mr. Ismael medina has made no effort to resolve this issue, his customer service is terrible. |
| Vehicle Mileage at Failure | 163000 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | SAN ANTONIO, PR |
| VIN pattern | 1C4RJEBGXDCXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 40 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |